Returns Policy

RETURNS POLICY - GREENCOFFEEBEANS.CO.ZA

 

 

Last updated: 31 October 2023

Thank you for choosing Greencoffeebeans.co.za for your coffee needs. We want to ensure that you are completely satisfied with your purchase. If, for any reason, you need to return your coffee beans, please read and follow our Returns Policy below.

1. Eligibility for Returns:

   • You may return coffee beans purchased from Greencoffeebeans within 7 days of the purchase date.
   • To be eligible for a return, coffee beans must be unopened, unused, and in their original packaging.
   • Perishable items, such as ground coffee or coffee beans that have been opened, cannot be returned.

2. Refunds and Replacements:

   • You have the option to request either a refund or a replacement for the returned coffee beans.
   • Refunds will be issued to the original payment method used for the purchase.
   • If you prefer a replacement, we will ship the new coffee beans to you at no additional cost.

3. Return Shipping:

   • Customers are responsible for return shipping costs, unless the return is due to an error on our part or damaged products.
   • If your return is due to our error or if you received damaged products, please contact our customer support team for assistance with return shipping.

4. Restocking Fee:

   • A restocking fee may apply to cover the cost of inspecting and restocking returned items. This fee will be deducted from the refund amount.

5. Condition of Returned Items:

   • Returned coffee beans must be in resalable condition. If they arrive damaged or tampered with, the return may not be accepted.

6. How to Initiate a Return:

   • To initiate a return, please contact our customer support team at On the account returns page.
   • You may be required to fill out a return request form or provide order details.

7. Refund Processing Time:

   • Refunds will be processed within 10 days after we receive the returned items.

8. Exemptions:

   • Custom orders, clearance items, and gift cards are exempt from our standard returns policy.

If you have any questions or concerns about our Returns Policy, please feel free to contact us at sales@greencoffeebeans.co.za or 0681849912 (Leave a detailed message - The phone itself is unmanned). Our team is here to assist you and ensure your satisfaction.

Please note that this Returns Policy is subject to change without notice. It is recommended to review this policy periodically for any updates or revisions.

Thank you for choosing [Your Company Name] for your coffee needs. We appreciate your business and aim to provide you with the best coffee and customer service experience.